Garden & Home warranty

5 years warranty from the professional

For 20 years, we have supplied you with our garden houses from specialists at prices for everyone. We are convinced of our products and want you to be fully satisfied with our quality. That is why we offer you up to a 5-year warranty on all our garden houses and saunas.

How do I get the 5-year warranty?

Many of our houses are built of wood. We love wood and know about it like no other in the market. We source it from sustainably managed forest areas in the far north of Europe because that's where the best softwood grows, as we all know. Whether garden houses, tool sheds, wooden garages, sauna houses or sauna barrels, our products are manufactured in state-of-the-art machines by qualified professionals.

Wood is a natural product. It has swelling and shrinking properties, absorbing and releasing moisture. During this process, changes in shape may occur. Cracks may form in the wood during dry periods. It is not a reason for complaint. All dimensions are also approximate; dimensional tolerances of up to 2% are permitted for production reasons.

All our garden houses are always delivered in their natural state unless a colour treatment explicitly indicates this on the product page. For production reasons and the further development of our products, small deviations from the pictures shown are possible and do not constitute grounds for complaint. Customary deviations in terms of colour are also not considered a defect and do not trigger a warranty claim.

A prerequisite for granting the warranty is properly performed by your care of the delivered and installed parts, the oiling of the window hardware. Unfortunately, we cannot consider complaints regarding doors and windows if they have been painted on only one side. It is because wood warps much faster and more strongly when painted on one side.

We wish you much pleasure with your garden house.

Do you want to complain about a product? Please contact us directly.